Alpha Dog Coats – T&C’s
By using the Alpha Dog Coats website and purchasing our products, you agree to be bound by these terms & conditions.
Alpha Dog Coats reserves the right to amend these T&C’s from time to time, so you should check back here regularly for updates.
We aim to ship your order as soon as possible, but please allow up to 3 business days for us to ship – we can get very busy at times!
Your order will be posted by parcel post at Australia Post, and delivery will take 2 – 10 days. Australia Post has more information on delivery times at http://auspost.com.au/parcels-mail/domestic-delivery-times.html.
All our products come with a Quality Guarantee – if you’re not satisfied with our quality, just let us know and we’ll give you a refund or replacement.
Our Quality Guarantee is offered in good faith, and we expect customers to only use it in good faith. Alpha Dog Coats reserves the right to refuse a customer a refund for any reason if, in our sole discretion, we think the customer is abusing the policy.
If you’d like to return a product for any reason other than a quality issue (eg wrong size), we’ll happily refund your order or send you a replacement.
However, items must be returned in a re-saleable condition. We recommend you put your new dog coat on your dog over a sheet or old t-shirt to check sizing, so you can return it in a clean condition if needed.
If, at the sole discretion of Alpha Dog Coats, a returned item is determined to not be in a re-saleable condition, Alpha Dog Coats reserves the right to refuse refund or replacement.
Postage costs will not be refunded, and any return postage to Alpha Dog Coats is payable by the customer.
If a product is listed on our website as ‘available on backorder’, there will be a waiting time for us to restock the item before we ship it to you.
When you’ve purchased an item on backorder, we’ll advise you of estimated shipping date as soon as we can.
You can also contact us before you make a purchase to enquire how long an item will be out of stock.
Please also note that in the case of a customer buying a product incorrectly listed as ‘in stock’, Alpha Dog Coats will contact the customer and the customer can choose to either
- Purchase the item on backorder
- Be refunded for the item
- Choose an alternative item to buy (and pay the difference in value)
Individual Use Vouchers
If you’ve purchased or won a discount voucher for Alpha Dog Coats, please note that these vouchers are for individual use. This means that only 1 voucher may be applied to any single order.
Please enter the voucher code on the ‘cart’ or ‘checkout’ page to redeem your voucher.